Operational vision and strategy for companies on the edge of growth.
Human-centered growth through aligned people, process, and technology.
Execute with Clarity. Build for growth.
Zepnick Edge is a growth partner to help your company launch operational systems, leadership structures, and customer experience foundations needed to accelerate growth without sacrificing culture, speed, or customer loyalty.
What does human-centric mean?
I believe in the people behind the business.
The mission-driven leaders.
The committed teams. The human side of growth.
My work is rooted in helping businesses scale without losing what makes them special - their edge, their internal teams, and their customers. I’m especially passionate about partnering with purpose-driven companies - those that see growth not just as financial gain, but as a way to expand their impact.
How We Work
A phased delivery approach is designed to build momentum without overwhelming your team.
Leadership Alignment & Prioritization
Align leadership and assess organizational maturity so your team can focus on strategic growth, eliminate internal confusion, and lay a confident foundation for scalability and investor-readiness.
Customer Experience & Process Optimization
Uncover where customer experience breaks down and align people, process, and tech so you can scale operations without eroding trust or loyalty.
Operational Build & Execution
Design and begin implementing the systems, structures, and roles your business needs to scale smoothly so growth doesn’t come at the cost of customer experience or team burnout.
Who we are
Scaling is messy. Growth brings complexity. But with the right partner, it doesn’t have to be chaotic.
I’m Sarah Zepnick, founder of Zepnick Edge - a strategic growth partner to help human-centered businesses grow with clarity, confidence, and purpose.
With over a decade of experience leading customer experience, operational transformation, and cross-functional alignment across the utility and healthcare industries, I bring both structure and empathy to the table. I’ve worked closely with executive teams, technical stakeholders, and department heads to design scalable customer journeys, lead data-informed strategy, and turn real-world constraints into actionable solutions.
I’m not just a strategic advisor - I’m an operational partner. I roll up my sleeves, meet clients where they are, and build trust by helping them make meaningful progress toward what matters most.
I believe in the people behind the business. The mission-driven leaders. The committed teams. The human side of growth. My work is rooted in helping businesses scale without losing what makes them special - their edge. I’m especially passionate about partnering with purpose-driven companies - those that see growth not just as financial gain, but as a way to expand their impact. It's a privilege to walk alongside my clients through complex transitions, help them navigate change with confidence, and witness their success when everything finally clicks.
Book a Virtual Coffee
Whether you're feeling the pressure of growth, preparing for investment, or just trying to reduce the chaos behind the scenes - I'm here to help.
Exploring next steps or just need a sounding board? Let’s talk. No pressure, just honest perspective.
Contact Us
Have questions or curious about working together? Reach out - no pressure, just real talk.